Global Commands

Commands that run for every product on a given event — purchase, expiry, renewal, refund or chargeback.

A global command runs on an event regardless of which product was involved. Use them for things that should always happen: announcing a sale in chat, logging to an external system, revoking access when money comes back out.

Dashboard → Store → Global Commands. Needs global_command_read.

Creating one

Go to Store → Global Commands.
Click Create in the top right.
Configure the fields below.

Stage

When the command fires.

Stage	Fires when
On Purchase	Immediately after a product is purchased.
On Expire	When a product expires, or is revoked manually.
On Renew	On a recurring subscription renewal.
On Refund	When an order is refunded.
On Chargeback	When a chargeback occurs.

Set a command on On Refund and On Chargeback. Without them, a customer who refunds, or disputes the charge with their bank, keeps everything they were given. You're out the money and the goods.

At minimum, remove the purchased permissions or rank on both stages.

Command

The command to execute. It is sent to the game server or integration depending on your setup. The same 33 placeholders work here as on a product command. See Commands & Placeholders.

Execute when online

Optional. When enabled, the command only runs while the customer is online. Left unchecked, it queues and runs when possible.

Enable it for commands that only make sense against a connected player, such as a chat message or a session effect. Leave it off for permission and rank changes. A revoke that waits for the player to come back online is a revoke that may never happen.

Game Servers to Execute On

Setting	Behaviour
Left empty	Applies to all game servers selected per product.
One or more selected	Overrides the product-level server setting.

That override catches people out on multi-server stores: the command runs on those servers no matter which server the product was bought for. Leave it empty unless you want that.

Managing global commands

The table shows the Stage it triggers on, the Content of the command, and Last Updated. Edit or delete from the contextual options in the table.

The Global Commands table showing the stage and content of each command.

Global versus product commands

Use a global command when	Use a product command when
It applies to every purchase	It delivers a specific item
Announcing sales in chat	Granting a specific rank
Logging to an external system	Giving a specific kit
Revoking on refund or chargeback	Anything product-specific

Both run. A global On Purchase command fires in addition to the product's own commands, not instead of them, on the product's game servers unless you override that above.